Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note and take photos of it when signing for delivery. If your item(s) do arrive damaged please send photos to monika@urbancharm.co.za and we will assess and process an insurance claim at our discretion.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a R70 administration fee as your order has already been shipped. The buyer will be responsible for return shipping charges for a cancelled or returned order once it has shipped.
Please note refunds do not include the shipping fee as this is outsourced. Refunds will be issued to the credit card / bank account that you provide us with.
You can return your order in its original packaging via Courier within 30 days of purchase. You will need to pay for the cost of the return and email us with the tracking number for the return item.
There are no refunds on SALE goods.
Should you wish to return your order, items should be sent back unused in its original packaging for a refund.
Please email monika@urbancharm.co.za for returns address and further info.
Disclaimer:
URBAN Charm will not be held liable or responsible for any harm or accidental damage caused to people or property by its jewellery pieces and/or components thereof. Please keep your jewellery and packaging safely out of reach of small children and animals. We trust our supplier information to be accurate and act in good faith. We do not carry out any gemological, chemical or other tests on materials provided by our suppliers. Magnetic clasps may interfere with pacemakers and other implants. Please avoid wearing your jewellery when operating machinery. If you are allergic to alloys, please do not purchase any fashion jewellery with metal/alloy components. Please take care of your beautiful handcrafted pieces, read our fashion jewellery care instructions and treat them with care. Our pieces are delicate and not made to be worn during sports and activities such as cleaning and gardening. We don’t recommend wearing jewellery in water, pools, in the shower or hot tubs. It is adviseable to remove your jewellery pieces before sleeping and when applying cosmetics, perfumes, sprays, creams and oils which may damage the finish and look of the jewellery.