1. Introduction

UrbanCharm.co.za (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This policy informs you as to how we collect, process, and protect your personal data when you visit our website (UrbanCharm.co.za), including when you purchase products from us.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.
  • Contact Data: Includes billing address, shipping address, email address, and telephone numbers.
  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Includes information about how you use our website and products.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

3. How Your Personal Data is Collected

We use different methods to collect data from and about you, including through:

  • Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
    • Purchase our handmade fashion jewellery;
    • Create an account on our website;
    • Subscribe to our newsletter or mailing list;
    • Enter a competition, promotion, or survey.
  • Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data and Usage Data using cookies and other similar technologies.
  • Third parties: We may receive personal data about you from various third parties, including analytics providers (like Google) and payment processors (PayFast).

4. How and Why We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To process and fulfil your order, including managing payments, fees, and charges (Contractual Obligation).
  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy (Legal Obligation).
  • To administer and protect our business and this website (Legitimate Interests).
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (Legitimate Interests).

5. Secure Payment Processing (PayFast)

Crucial Point on Financial Security:

  • Payment Processor: All online payments for UrbanCharm.co.za are processed securely by PayFast (PayFast.co.za), a reputable third-party payment gateway.
  • Data Exclusion: Urban Charm does not see, store, retain, or have access to any personal financial information, credit card details, banking details, or other sensitive payment information.
  • PayFast Responsibility: All financial data required to complete a transaction is securely captured, encrypted, and processed directly by PayFast. PayFast’s handling of your financial information is governed by their own security and privacy policies.

6. Disclosure of Your Personal Data

We may share your personal data with the following parties:

  • Service Providers: Including PayFast for payment processing, courier/delivery services to ship your order, and IT/system administration services.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultation services.
  • Regulators and Authorities: Where required to comply with a legal or regulatory obligation.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.

9. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact us at:

UrbanCharm.co.za Email: monika@urbancharm.co.za